FAQ

Frequently asked questions

Get answers to the most popular questions.

Police Clearance Certificates

What is a South African Police Clearance Certificate?
Also known as PCC, Police Clearance, Arrest Record, Certificate of Good Conduct and Criminal Record, a police clearance certificate is an A4 certificate issued by the Criminal Record Centre of the South African Police Service (SAPS). These certificates are official documents issued as a result of a background check by SAPS declaring that a criminal record is either absent or present. These records my may include arrest, conviction, and possibly criminal proceedings.
Police Clear offers the fastest, safest and most reliable police clearance certificate facilitation in Southern Africa! We expedite PCC’s within 5 to 7 business days and can assist you from anywhere in the world!
Visit your local South African Embassy / official fingerprint taker / local police station and get your fingerprints done. Your application will consist of your ORIGINAL FINGERPRINTS and please add a COPY OF YOUR PASSPORT. This application must be couriered to our office in South Africa. A South African police clearance certificate can only be issued by the Criminal Record Centre of the SAPS.

If you were found guilty and charged, this offence will be recorded, irrespective of the charge. Minor offences like drunk and disorderly and shop lifting will also appear if charged, as well as admissions of guilt.

If a criminal case was opened and the investigating officer took your warning statement and fingerprints, this pending case will also appear on your clearance certificate.

Bad credit record/debt and traffic fines.

When a person is endorsed as wanted, a certificate will not be issued until the wanted status is removed from the person’s name.

Normal processing with SAPS can take up to 6-8 weeks. Here at Police Clear we can expedite within 5 working days.

  • Processing at SAPS will take 5 to 7 business days.
  • If you have a prior conviction or criminal background, processing can take 10 working days, or longer.
  • If we collect your application and deliver your completed certificate, 2 days will be added to the length of processing.
  • Courier can be longer depending on where in South Africa / abroad you stay.
  • In extreme urgent cases, we can facilitate certificates within 3 working days at an added fee.

Yes. Should you require a police clearance certificate for presentation in any of the countries associated with the Hague Convention then we can assist with having it apostilled.

If you require your police clearance certificate to be authenticated, apostilled, translated or simply just couriered to a different office, we can assist you from A-Z, without you having to lift a finger.

6 months from date of stamp.

The process and time to expedite your Police clearance application will depend on the following:

New applications:

  1. We will collect your application from your work or home address with our courier team.
  2. We will send your application overnight to our team at SAPS.
  3. Processing will begin the very next working day.
  4. Processing takes 5 working days.
  5. We will courier your completed PCC to your home or work address.

Applications from abroad:

  1. Applicants are to courier their fingerprints to our office in Cape Town or Johannesburg.
  2. We will send your application overnight to our team at SAPS.
  3. Processing will begin the very next working day.
  4. Processing takes 5 working days.

We work with an amazing courier company who treats all our Criminal Record Centre collections with great priority. Most certificates are couriered overnight for clients to receive the next morning before 11AM.

Delivery times may differ depending on location.

For more information they should contact us directly and we can assist.
Yes, Reprints are allowed for request before 3 months of date stamp on the PCC. Applicant will need to redo fingerprints and reapply once the 3 month validity has expired.

English. We do offer translation services and will assist you seamlessly until completion.

Document Attestation

What is the general procedure for stamping documents?

Understanding the requirements of the country you wish to travel to. Do you require apostille or attestation?

Documents needing to be attested will be sent directly to the Embassy of the country you wish to travel to. Middle Eastern embassies provide stamps and authentication that are higher than the Notary Public, High Court, Department of Basic & Higher Education, HPCSA and DIRCO.

Documents needing apostille will be sent to the relative offices for stamping/authentication. This will add to your processing timeline.

The processing timeline is solely dependent on which Embassy you require stamping from and the documents in question.

You may attest any original educational qualification, unabridged birth, marriage and death certificates.

The majority of documents that are required to be attested can only be attested in Pretoria as this is where DIRCO (The Department of International Relations and Cooperation a.k.a Foreign Affairs) is located.
In order for documents to be attested they have to go to one or more of the following places:

  • Notary Public and the High Court
  • Departments of Basic and Higher Education as well as Umalusi
  • HPCSA (Health Professions Council of South Africa)
  • DIRCO
  • The Relevant Embassy / Consulate

An Apostille is a form of authentication issued for documents that will be used in countries that participate in the Hague Convention.

Authentications refer to countries that are not members of the Apostille Convention and require different forms and certifications. The process is similar to obtaining an apostille; however it requires the additional Embassy Legalization by the Embassy of the country in which the document is to be presented.

Here at Police Clear, we have formed strong bonds with all embassies in South Africa and we specialise in facilitating documents within these embassies. In our years of dealing with these particular embassies, we have grown to understand their requirements and regulations. We pride ourselves in producing services in the fastest time possible. We understand the deadlines of life and the strenuous admin that comes with it. That’s why we offer full services of collecting your documents locally, facilitating and delivering back to your doorstep.